Token Based Support

Cost Effective IT Support

Token Based Support - or TBS - provides a cost-effective solution to your IT support requirements. It enables customers to benefit from all the resources of our experienced professional IT support team; advanced tools, methodologies, highly trained and experienced technical staff - as and when you need them.

Benefits of TBS

Responsive, professional IT support — without the overhead;
Control your IT support costs and pay only for what you use;
Minimise downtime of both your systems and your staff;
Technical expertise & real-world experience for a diverse range of technology.

A token is a unit of 15 minutes of time. Tokens can be used for any IT support requirement; telephone or remote support, on-site support – or as needed for project based work.

Our TBS rates are competitive and with lower rates available for higher usage TBS provides cost effective IT support.

Download the
Token Based Support (TBS) Brochure

TBS Product Range

Token Based Support (TBS)

By purchasing tokens in advance, customers can control their IT support costs and have the flexibility of calling on specialist support when required with guaranteed access to qualified professionals.

Frontline is based in Cheshire - serving customers nationwide
0161 486 4400

Token Based Support

Frontline Consultancy

For more information about Token Based Support or to discuss any of your SAP® B1 requirements, please call us on 0161 486 4400 or email us with your enquiry.

As one of the few SAP gold partners for SAP® Business One, with Frontline you are assured of the highest levels of service and expertise.

Frontline Consultancy is the largest SAP gold partner in the North of England. We deliver outstanding quality and customer service.
Our offices are near Wilmslow in Cheshire - here in the North West.

Contact us

0161 486 4400

Email Enquiry

Product Brochures
Free Demo CD

Testimonials

“After having experienced a poor and unprofessional implementation by another provider, Frontline really proved to be great value for money, extremely knowledgeable about the product and above all very professional in their conduct.”

Garry Medlock
General Manager
CNP Professional

“The flexibility of reporting and user authorisations within the SAP Business One solution has enabled us to tailor the software to our business, rather than tailoring our business to the software.”

Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)

“The Frontline project teams help, competence and experience was fundamental for the successful completion of the implementation project.”

Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd

“It’s not the case of 'can I do this', it's 'I want to do this' and it’s done very quickly! SAP Business One, an SME ERP no one else can compete with!"

Jon Petrie
(Managing Director – DS Music)

“We saw in Frontline a high level of competence and understanding of our requirements even before any decision was made on our part. This gave us tremendous confidence in Frontline.”

Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd

"Thanks for excellent support. I would have to say your customer service is equal to that of John Lewis (which I highly regard) it must be the neighbourhood you are in!"

Office Manager
Apollo Scientific

“The combination of knowledge and availability tipped the balance in favour of Frontline. Price was also competitive and played a significant part in the decision.”

Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd

"Frontline are an exceptional dedicated company who have worked really hard to provide us with a solution that fits around our business, within our budget and above our expectation”

Jon Petrie
(Managing Director – DS Music)

“SAP Business One is now an integral part of our business. As a growing SME it has been an essential part of supporting our confidence in approaching and trading with major national retail chains, purchasing from international suppliers and confidently planning our stocks.”

Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)

" SAP Business One has saved us considerable time and money and it continues to be an excellent investment for us "

Vicky Williams
(Senior Sales Executive – Apollo Scientific)

"It’s all down to Frontline. SAP Business One is a great ERP solution out of the box, however without Frontline's expertise, attention to detail and dedication we would not be half as satisfied.”

Jon Petrie
(Managing Director – DS Music)

“Before and during the implementation project, we were very impressed by Frontline employees and in particular the Frontline project team that worked directly with us."

Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd

“Without doubt Frontline have proved head and shoulders above anyone else I have dealt with in the industry”

Garry Medlock
General Manager
CNP Professional

"SAP Business One is the most powerful, innovative, efficient and flexible SME ERP system for Retailers on the market. It's exceptionally easy to use and is perfect for a one store operation, with masses of room for growth into multiple stores.”

Jon Petrie
(Managing Director – DS Music)

"The training that Frontline has carried out over the past couple of weeks has been excellent. It has opened our mind to what SAP can and should be able to do"

Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)

"We do not class Frontline as 'some company who installed some software for us', we class them as a 'partner', a statement we have never made before.”

Jon Petrie
(Managing Director – DS Music)

“The implementation team went out of their ways more often than not in helping our company through very difficult periods of the project. I firmly believe we could not have achieved so much without their stern support and availability.”

Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd

“Since moving to Frontline from our previous partner our use and knowledge of SAP has improved 10 fold”

Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)

"We know Frontline will be there when we need them most and really look forward to working with them over the many years ahead!”

Jon Petrie
(Managing Director – DS Music)

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Token Based Support

Cost Effective IT Support

Benefits of TBS

Frontline Consultancy

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