SAP Business One User Support

This is a featured blog from- Tim Guest, SAP B1 Sales Consultant.

It’s January 2012 and, if you’re an SAP Business One customer, you will have probably just paid your SAP Partner for this year’s Support and Maintenance. But what can you do if you feel your partner isn’t giving you the support you need or they are not knowledgeable enough about your SAP Business One requirements? In this Blog I will aim to site various reference points for SAP Business One users to find information themselves and to network among other users.

1) Join the SAP UK & Ireland User Group. The User Group has an active Business One section with over 30 members who meet for Special Interest Group seminars and network amongst each other. The User Group encourages its members to network amongst each other and also to discuss common issues/scenarios within SAP Business One. Click on the following link for the SAP UK & Ireland User Group website.

2) The SAP Help Portal has a new look and feel and is full of information on the latest releases and common problem areas. This is a great place to start if you or your team are struggling with any of the SAP Business One functionality. Click on the following link for the SAP Help Portal website.

3) The SAP Community Network is a great way to interact with other SAP Business One users throughout the world. There is a separate Business One Forum where you can post technical or functional questions, these will often be answered really quickly and finding out the solution yourself will help you learn more than if your partner simply does it for you. For the more social users you can actually start to post blogs on your experiences with SAP, how you think your partner fares in relation to your expectations and any business process related topics. Click on the following link for the SAP Community Network website.

4) But what can you do if you have a great idea for SAP and want it to be considered in future releases? SAP is constantly evolving and writing in extra functionality to its products, a lot of this comes from the users. They are “at the coal face” working with the system every day so SAP really do listen to ideas. You will also get a chance to view other ideas and vote on ones you like etc if you visit the SAP Ideas Place.

5) Social Media is a great way to network with other users and also SAP Professionals, a lot of Business One users are on Twitter but it would be great to build this network. When you Tweet about SAP Business One, be sure to use the Hash Tag #SAPB1. There is also a lot of online content on You Tube, I would suggest using The SAP Business One Evangelist, Richard Duffy's YouTube Channel: You can search on any process within SAP Business One and there is usually some content to help you.

The important point to note is “You are not alone!” There are thousands of businesses like yours running SAP Business One and the best advice I can give is to get involved in the community, network around other users, discuss SAP, discuss the SAP Partners and help solve each other’s issues. The more people that get involved in the community the more you will get from it.

At Frontline we try and be as proactive as possible with our customers and prospects. Existing customers can sign up to our quarterly SAP B1 Newsletter for the latest SAP and Frontline news. You can also follow us via our various social media channels, including Twitter, Facebook, YouTube, and our Blog for Frontline, SAP Business One and Small Business news. Finally, you can of course give one of our SAP B1 experts a call on 0161 486 4400.

Tweet